Privacy policy
Last updated: February 21, 2026
1. OVERVIEW
Welcome to Royal Frankincense! Royal Frankincense operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Royal Frankincense is a business registered in the State of Florida. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services.
Welcome to Royal Frankincense! Royal Frankincense operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Royal Frankincense is a business registered in the State of Florida. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services.
2. PERSONAL INFORMATION WE COLLECT OR PROCESS
We collect information that identifies or can reasonably be linked to you. This includes:
We collect information that identifies or can reasonably be linked to you. This includes:
- Contact details: Your name, billing address, shipping address, phone number, and email address.
- Financial information: Payment card information and transaction details processed securely via Shopify.
- Transaction information: Items you view, add to your cart, or purchase, as well as your past transaction history.
- Communications: Information you provide when contacting us at sales@royalfrankincense.com.
3. HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to provide you with the Services and fulfill our contract with you, including:
We use your personal information to provide you with the Services and fulfill our contract with you, including:
- Fulfillment: To process and ship your resins and powders via USPS or UPS.
- The "Freshness Option": To communicate with you regarding bulk orders and incoming consignments.
- Security & Fraud Prevention: To authenticate your account and provide a secure shopping experience.
- Legal Compliance: To comply with applicable laws and respond to valid legal processes.
4. HOW WE DISCLOSE PERSONAL INFORMATION
We disclose your personal information to third parties for legitimate business purposes:
We disclose your personal information to third parties for legitimate business purposes:
- Shopify: To power our online store. You can read more about how Shopify uses your Personal Information here.
- Shipping Carriers: We share your name and address with USPS and UPS to deliver your orders.
- Customs Authorities: For international orders, we provide required documentation to facilitate imports. Customs officials may independently inspect packages according to local regulations.
5. INTERNATIONAL DATA TRANSFERS
As we ship globally, your personal information will be transferred to, stored, and processed in the United States. By using our Services, you consent to this cross-border transfer of data necessary to complete your transaction and provide customer support.
As we ship globally, your personal information will be transferred to, stored, and processed in the United States. By using our Services, you consent to this cross-border transfer of data necessary to complete your transaction and provide customer support.
6. DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
7. MINORS
Our Services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.
Our Services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.
8. CONTACT
For more information about our privacy practices, or if you would like to make a complaint, please contact us at:
For more information about our privacy practices, or if you would like to make a complaint, please contact us at:
Email: sales@royalfrankincense.com